Refund policy

Return & Exchange Policy

We want every pet parent to be happy with their purchase. If something isn’t quite right, we’re here to help.

Eligible Returns

We accept returns on most items within 14 days of delivery, provided they meet the following conditions:

• Item is unused, unworn, and in original packaging

• Tags, labels, and accessories are still attached

• Item is free of pet hair, odors, stains, or damage

Non‑Returnable Items

For the safety of pets, the following items cannot be returned or exchanged:

• Opened treats, food, supplements

• Grooming products that have been opened

• Personalized or custom-made items

• Clearance or final‑sale items

• Pet beds, carriers, or apparel that show signs of use

Exchanges

If you need a different size or color, we offer easy exchanges. Contact us within 14 days of receiving your item, and we’ll guide you through the process.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 72 hours of delivery with photos. We will replace the item or issue a refund at no cost to you.

💳 Refunds

Once your return is received and inspected, refunds are issued to the original payment method within 5–7 business days. Shipping fees are non‑refundable.